Services

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Our Services

Discreet Packaging & Fast Shipping

Your privacy matters. All dolls are shipped in plain boxes with no labels or logos. We offer worldwide delivery with safe, trackable shipping.

Custom Design & Personalization

Create your dream companion. Choose body type, skin tone, hairstyle, and outfit — all designed by our lead designer, Alice Autumn.

Premium Quality & Realistic Craft

1:1 human-like design. Made with medical-grade TPE for a soft, lifelike touch. Every doll passes strict quality checks before shipping.

After-Sales Support & Warranty

We’re here for you. Enjoy 24/7 customer support, care instructions, and warranty coverage for a worry-free experience.

We have prepared answers to your questions in advance.

🎁 1. Free Outfits & Accessories Included

What you see is what you get — each doll comes with the same outfit and accessories as shown in the photos. We carefully prepare matching lingerie, clothing, and accessories to enhance the realism and presentation.

🧍‍♀️ 2. Custom Orders & Private Design

We accept fully customized orders — from body size, skin tone, and makeup to hairstyle, outfit, and accessories. Our Chief Designer, Alice Autumn, personally reviews every private order to ensure perfect quality and style.

🔒 3. Discreet Shipping Worldwide

All dolls are shipped in plain, unmarked boxes for complete privacy. We deliver safely to over 80 countries, with fast, trackable shipping and secure packaging.

🛠️ 5. 180-Day Free Repair Service

Enjoy 180 days of free repair for any factory or joint issues. We also provide replacement parts and long-term maintenance support beyond the warranty period.

🧾 4. 30-Day Replacement Guarantee

If your doll arrives damaged or defective, we offer a free replacement within 30 days of delivery. Just contact our support team with photos of the issue — we’ll handle the rest.

💬 6. 24/7 Customer Support

Our English-speaking support team is available 24/7 via email or WhatsApp. We assist with order tracking, care guides, cleaning instructions, and all after-sales needs.

🧼 7. Cleaning & Maintenance Kit Included

Every order includes a free cleaning and care kit with instructions to help you keep your doll soft, clean, and fresh.

📸 8. Photography & Display Support

For collectors and photographers, we offer posing guides, lighting tips, and creative setup suggestions to make your photos look stunningly realistic.

💝 9. Secure Payment Options

We support PayPal, credit cards, and installment payments for easy, flexible checkout. Your payment information is fully encrypted and secure.

🌍 10. Lifetime Care & Support

Even after your warranty expires, our team is here to assist you with parts, upgrades, and professional maintenance advice.

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